Refund Policy Page

 

IMN Medical Refund Policy

At IMN Medical, we strive to ensure the satisfaction of our customers. If for any reason you are not completely satisfied with your purchase, our refund policy is designed to provide you with a seamless and hassle-free process.

Eligibility for Refunds:

  1. Damaged or Defective Items:

    • If you receive an item that is damaged or defective due to manufacturing defects, you are eligible for a refund. Please notify us within 7 days of receipt by phone, fax, or email.

  2. Incorrect Items:

    • If you receive an item that is not what you ordered, you are eligible for a refund. Please contact us within 7 days of receipt to initiate the process.

  3. Non-Refundable Items:

    • Items that have been opened or used.
    • Items that are potentially infectious or contagious after use.

Refund Process:

  1. Initial Contact:

    • To begin the refund process, contact us within the eligible timeframe via phone, fax, or email. Provide your order number and a detailed description of the issue.

  2. Return Merchandise Authorization (RMA):

    • Before sending the item back, you must obtain a Return Merchandise Authorization (RMA) code from our customer service team.

  3. Return Shipping:

    • Items must be returned in their original condition. Shipping costs are non-refundable unless the return is due to our error (e.g., wrong or defective item).

  4. Processing Time:

    • Once we receive and inspect the returned item, we will process your refund. Most refunds are completed within 5-8 days after receiving the return. A Chargeback Fee will be applied, corresponding to the amount charged by the payment platform, which will be deducted from the total refund amount for the order.

Requesting Damage Service:

  • If your product was damaged during transportation, please contact us immediately at (+1 (386) 561-9224) or email Sales@imnmedical.com. Our team will assess the damage and swiftly resolve any issues with your damaged product.

Requesting Warranty Service:

  • For warranty support, contact us at (+1 (386) 561-9224) or email Sales@imnmedical.com. We will work with you to troubleshoot and find a resolution. If necessary, we will coordinate with a local technician to meet at your location for diagnosis and repair.

NOTE:

  • Refund policy for Hawaii, Puerto Rico or Alaska : If you purchase a product like a chair, bed, or autoclave for delivery to any of these locations (Hawaii, Puerto Rico, or Alaska), and no agreement is reached for special delivery, your money will be refunded. However, the fees charged by payment platforms for receiving and returning the money will be deducted from the refund.

 

Frequently Asked Questions:

  • When will I get my refund?

    • Most refunds are processed and completed within 5-8 days after we receive and handle your return. A Chargeback Fee will be applied, corresponding to the amount charged by the payment platform, which will be deducted from the total refund amount for the order.

  • How can I cancel my order?

    • You may cancel your order by contacting us at Sales@imnmedical.com or by calling (+1 (386) 561-9224). There are no penalties for cancellation before shipment, as long as it is not a custom order. If the product has already been shipped, the cancellation will be treated as a return, and applicable return policies (restocking fee + shipping) will be applied.
    • You also have the option to refuse the delivery upon receipt. In this case, the standard return policy for the item will apply, and we will deduct the return shipping costs from your refund credit.

  • What if I want to return or exchange my item after the 30-day period?

    • Regrettably, we cannot facilitate returns or exchanges beyond the 30-day timeframe.

For any questions or concerns regarding our refund policy, please contact us at:

IMN Medical Customer Service Phone: +1 (386) 561-9224 Email: Sales@imnmedical.com