Return policy

Return Policy

We strive to ensure your complete satisfaction with every purchase. If you need to return an item, please review our return policy below.

 

Conditions for Returns

 1. Eligible Returns:

    • If you received an incorrect item, a damaged item, or an item with manufacturing defects, please notify us within 7 days of receipt to request a replacement.
    • If notified after 7 days, returns may be subject to a 25% restocking fee.
    • Items must be returned in their original condition.

 2. Non-Returnable Items:

    • Items that have been opened or used.
    • Items that are potentially infectious or contagious after use.

 3.Fulfillment Errors:

    • If we shipped the incorrect product, you may return it within 14 days of purchase.

Return Process

 1. Obtain an RMA:

    • Before returning an item, you must obtain a Return Merchandise Authorization (RMA) code by contacting our customer service team via phone, fax, or email.

 2. Shipping Costs:

    • Shipping costs are non-refundable unless the return is due to our error (e.g., wrong or defective item).
    • If you reject the delivery of an item without notifying us first, you will be responsible for the total shipping cost for delivery and return freight, plus a 25% restocking fee.

 3. Returns During Order Preparation:

    • If you decide to return an order currently in preparation, additional costs may apply due to payment platform fees.

 

How to Return

  1. Notify Us:

    • If you discover an error before receiving your item or upon receipt, contact us immediately. Do not reject the delivery without notifying us first.

  2. Pack and Ship:

    • Pack the item securely in its original packaging and include the RMA code inside the package.
    • Ship the item back to us using a trackable shipping method.

  3. Processing Returns:

    • Once we receive and inspect your return, we will process the replacement or refund within 5-8 business days.
    • Refunds will be issued to the original payment method, minus any applicable restocking fees and chargeback fees from payment platforms.

Damage Service

IMN Medical ensures the integrity of your order. If any products suffer damage during transportation, our team will swiftly assess the extent and condition of the damage. In the event of a damaged item, please contact us at (+1 (386) 561-9224) or email us at Sales@imnmedical.com to initiate a claim. We’ll resolve any issues with your damaged product promptly.

Warranty Service

For warranty support, kindly reach out to us at (+1 (386) 561-9224) or send an email to Sales@imnmedical.com regarding your claim. We’ll work with you to troubleshoot and find a resolution. If a solution can’t be provided remotely, we’ll coordinate with a local technician to meet at your location for diagnosis and repair.

 

Frequently Asked Questions

When will I get my refund?

  • Most refunds are processed and completed within 5-8 days after we receive and handle your return. Please note that a Chargeback Fee will be applied, corresponding to the amount charged by the payment platform, which will be deducted from the total refund amount for the order.

How can I cancel my order?

  • You may cancel your order by reaching out to us at Sales@imnmedical.com or by calling (+1 (386) 561-9224). There are no penalties for cancellation before shipment, as long as it’s not a custom order. However, if the product has already been shipped, the cancellation will be treated as a return, and applicable return policies (restocking fee + shipping) will be applied.
  • You also have the option to refuse the delivery upon receipt. In this case, the standard return policy for the item will apply, and we will deduct the return shipping costs from your refund credit.

What if I want to return or exchange my item after the 30-day period?

  • Regrettably, we cannot facilitate returns or exchanges beyond the 30-day timeframe.

If you have any questions or need further assistance, please contact our customer service team. We are here to help!